-- Frequently Asked Questions --

2013-14 Cap City Kingdom Groups Membership


Q: What is considered a Kings Groups outing?

A: A Kings Groups outing begins with the minimum purchase of 20 upper level tickets or 10 lower level tickets.


Q: What is a Fan Experience?

A: Fan Experiences are exclusive events for Kings Groups that are designed to provide everlasting Kings memories.


Q: How do I book a Fan Experience?

A: To book a Fan Experience, please contact a Personal Groups Ticket Specialist at the following number: 1-888-91-KINGS.


Q: How and when is my Kings Groups payment due?

A: Full payment is required 30 days prior to your selected game date. If you choose not to pay in full at the time of your order, you will be required to place a deposit. If you wish to reserve your group's seats less than 30 days prior to the game date, full payment is due at the time of reservation. Please note: Premium games may require earlier payment.


Q: When will I receive my Kings Groups tickets?

A: Upon full payment, your tickets will be mailed to you. Alternate arrangements may also be coordinated with your Personal Groups Service Professional.


Q: Am I able to add more seats to my original order if needed?

A: Although it's not guaranteed additional tickets will be available in your group's location, additional seats may be purchased after your original order. Please note: Tickets are subject to availability.


Q: Are cameras/camcorders allowed?

A: Only small, personal still camera equipment is allowed in Sleep Train Arena. Please note: Video recording is not permitted in the arena.


Q: Is wheelchair accessible seating available for Kings Groups?

A: Yes, to arrange seating, please contact your Personal Groups Ticket Specialist at the following number: 1-888-91-KINGS. Please note: Seating is subject to availability.


Q: What time do doors open for Kings games?

A: Arena doors open approximately 1.5 hours prior to tip-off.


Q: Does my child need a ticket?

A: Children two years of age or over must have a ticket in order to enter the arena. Children under two years may enter without a ticket but must sit on a parent's/guardian's lap.


Q: Can my group bring outside food or beverage into the arena?

A: Outside food, beverages, coolers, bottles and cans are not permitted in the arena.